terms of service

NAOKI TAKIZAWA DESIGN sets forth the terms of use for our physical stores and our website (collectively, "our platform") as follows.


Chapter 1 Scope of Application and Changes to These Terms

Article 1.1 (Scope of Application of These Terms)

  1. These Terms apply to all customers who use our platform as described in Article 2.1. By using our platform, customers are deemed to have agreed to these Terms.

  2. Our company may open a store on an EC mall site. The use of such mall site is subject to the terms of use of such mall site and the terms of use that our company specifies for such site (hereinafter referred to as "Mall Terms, etc."). In the event of any inconsistency or discrepancy between these Terms and the Mall Terms, etc., the Mall Terms, etc. shall take precedence.


Article 1.2 (Changes to these Terms)

  1. We may add new provisions or amend these Terms of Use without your prior consent by notifying you in a manner that we deem appropriate, such as by posting on our platform. Such changes to the Terms of Use will take effect after a notice period of at least one month has elapsed as stated in the posting. However, corrections to typographical errors, changes to the format, and other changes that do not reduce or delete our obligations under the Terms of Use or reduce or delete your rights or add obligations will take effect immediately upon notification.

  2. If these Terms are revised, you shall comply only with the revised Terms.


Chapter 2 Customers

Article 2.1 (Definitions)

  1. In these Terms, "you" refers collectively to any person who, upon fully understanding and accepting the contents of these Terms, searches, browses or uses the products or services, images, text, designs, logos, videos, programs, ideas, information, etc. (collectively, "Content") provided by our company on our platform, and may purchase products or services. This includes Members as defined in Chapter 3.

  2. Customers may use our platform in accordance with these terms and conditions and any notices posted on our platform based on the Specified Commercial Transactions Act (hereinafter referred to as the "Terms, etc.").

Article 2.2 (Handling of Customer Information)

  1. Any personal information that we learn about in connection with the use of our platform will be handled in accordance with our separate Privacy Policy .

  2. When you access our Platform, certain types of data about you (hereinafter referred to as "access data") may be automatically collected. These types of data include access logs, web beacons (also known as pixels), and cookies. These types of data may remain on your computer and continue to collect data .


Chapter 3 Membership

Article 3.1 (Definitions)

In these terms and conditions, "member" refers to an individual customer who has applied for membership in accordance with the procedures specified by our company, and who has been approved by our company, after agreeing to all of the contents of these terms and conditions.


Article 3.2 (Membership Registration)

  1. The membership registration procedure must be completed by the customer who wishes to register as a member, in accordance with the method specified by the Company on the member registration page of the Company's platform. Registration by proxy is not permitted under any circumstances.

  2. If a customer who has applied for membership registration falls under any of the following items, we may refuse the registration or cancel the registration without prior notice.

    1. If you have been subject to cancellation of your membership due to a violation of these Terms and Conditions.

    2. If the details of the membership registration application contain false information

    3. When there is a delay in payment of fees for products, etc., an inability to receive products, etc. for a long period of time, an unreasonable request for return or exchange, or other default on obligations

    4. When any of the acts set out in Article 5.3 (Prohibited Acts) of these Terms of Use is committed

    5. Any other violation of these Terms and Conditions, etc.

  3. Even if a member's registration is cancelled, the member will not be relieved of responsibility for fulfilling the obligations under these Terms and Conditions, including payment obligations that have already arisen as a result of using our platform.


Article 3.3 (Changes to Registration Information)

  1. If any change occurs to any part or whole of the member registration information, the member must immediately change the registration information in a manner separately specified by our company.

  2. If the Member does not notify us of any changes as described in the preceding paragraph, the processing based on the information already registered will be considered valid, and we shall not be liable for any damages incurred in this case.


Article 3.4 (Management of login address and login password)

  1. The registered login address and login password may only be used by the Member himself/herself, and the Member shall be responsible for managing them and shall not transfer, inherit, lend, disclose or leak them to a third party.

  2. We shall not be liable for any damages incurred due to negligence or unauthorized use by a third party of a member's login address, login password, credit card number, or other information related to the authentication of payment services.

Article 3.5 (Cancellation)

If a member wishes to cancel their membership, they will be asked to follow the cancellation procedures set out on our platform. Upon receiving the request, we will promptly cancel the member's membership registration.

Article 3.6 (Members-only content)

  1. Our company may, at its sole discretion, provide members with exclusive content, such as points awarded for product purchases. The content of such content will be posted on our platform.

  2. The content of the preceding paragraph may be added to, changed or abolished in accordance with Article 1.2 (Amendments to these Terms and Conditions) of these Terms and Conditions.


Chapter 4 Purchasing Products

Article 4.1 (Purchase of Products)

  1. Customers shall use our platform in accordance with these terms and conditions and apply to purchase products.

  2. Once our company has completed the application acceptance process described in the previous paragraph and sent you an email confirming the order details, the sales contract for the relevant product will be deemed to have been concluded when we send you a shipping completion email.

  3. Notwithstanding the provisions of the preceding paragraph, if any fraudulent or inappropriate conduct occurs in relation to the use of our platform, or if there is a violation of these Terms and Conditions, etc., our company may cancel or terminate the sales contract, or take other appropriate measures.

  4. All purchase applications must be made by the customer himself/herself. It is prohibited for a third party to purchase products on behalf of the customer or in the customer's name.

  5. Delivery of products via our platform is limited to destinations within Japan (unless expressly excluded at the time of sale) or to countries or regions that we specify separately as sales territories.

  6. For other details, please refer to "Display Pursuant to the Specified Commercial Transactions Act." If there is any conflict between the provisions of this chapter and the "Display Pursuant to the Specified Commercial Transactions Act," the latter shall take precedence.


Article 4.2 (Payment Method)

  1. The total amount to be paid will be the total of the product purchase price including consumption tax, shipping fee and related handling fee, plus consumption tax.

  2. In the case of payment by credit card or other payment service, the member shall comply with the terms of a separate contract between the member and the credit card company or other payment service provider. If a dispute arises between the member and the credit card company, etc., the parties concerned shall resolve it between themselves, and our company shall not bear any responsibility.

  3. Payment methods and other payment-related matters shall be as described in the "Information Pursuant to the Specified Commercial Transactions Act."


Article 4.3 (Returns, Cancellations and Exchanges of Products)

Regarding cancellations after an order has been completed and returns and exchanges in the following cases, we will follow the standards set out in the "Information Pursuant to the Specified Commercial Transactions Act."


Article 4.4 (Disclaimer regarding Products and Our Platform)

  1. The product images posted on our website and images used on our platform (collectively referred to as "Product Images") may differ slightly from the actual product in terms of color, size, etc. due to screen settings, etc.

  2. Except as provided for in Article 4.3 (Returns, Cancellations and Exchanges of Products), we shall not guarantee or be liable for any defects in the quality of the Products or Product images, their compatibility with other Products, or any other damages, losses or disadvantages suffered by Members arising from these.

  3. Members are responsible for their own decisions regarding the purchase of products, etc., and even if our company provides information or advice to members, we will not be held responsible for the content of that information or advice.

  4. In any event, our total liability to you for all damages will be limited to the price of the product or service.


Chapter 5. Use of our Platform

Article 5.1 (Cost of using our platform)

When using our Platform, you are responsible for all costs incurred in accessing our Platform (including, but not limited to, transportation costs, costs for connecting to the Internet, costs for receiving email delivery, etc.).


Article 5.2 (Disclaimer)

  1. Although we take every precaution regarding the accuracy of the information posted on our platform, we do not guarantee complete accuracy, safety, or usefulness. The use of information on our platform is at the customer's own discretion and responsibility.

  2. We shall not be liable for any damages incurred by customers due to communication line failures, web page tampering, etc. Furthermore, we do not guarantee that emails and other content sent from our platform do not contain harmful items such as computer viruses.

  3. When providing links from our platform to other websites or resources, or links from third-party websites or resources to our platform, we shall not be held responsible for the content, use or results of the linked website (including, but not limited to, legality, validity, accuracy, reliability, safety, up-to-dateness and completeness). In addition, if we reasonably determine that the content of the linked website or resource is illegal or inappropriate for the management and operation of our platform, we may delete the linked website without any notice to you.

  4. We shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by you in the event that our platform is temporarily suspended, discontinued or changed in the following cases:

    1. When it is necessary to perform maintenance, inspection, or shutdown of the computer system (hereinafter referred to as the "System") related to our platform

    2. If you fail to receive proper service from our telephone company, carrier or provider

    3. When a technical issue arises that our company is unable to deal with

    4. In the event of a natural disaster such as a fire, earthquake, flood, lightning, or heavy snow.

    5. In the event of war, civil unrest, terrorism, riots, disturbances or other social unrest.

    6. Any other cases where we determine that it is unavoidable to suspend the system.

  1. We will carry out our business and operations based on the information you provide in your registration. We will not be liable for any damages incurred by you or a third party due to any errors or inaccuracies in the information provided.

  2. If a customer causes inconvenience or damage to us or other members or customers through a violation of these Terms and Conditions or through the use of our platform or our platform, or if a dispute arises, the customer shall resolve such issues and disputes at their own expense and responsibility.

Article 5.3 (Prohibitions)

  1. When using our platform, you must not engage in any of the following acts:

    1. Any act that infringes or may infringe on the property rights, privacy or other rights of our company or any third party

    2. Providing information to our company or a third party that is contrary to the facts, or that is contrary to public order and morals, or that may be so.

    3. Any act that libels, slanders or damages the reputation of our company or a third party, or any act that may be likely to do so.

    4. Any act that causes harm to our company or a third party

    5. Any criminal act, act contrary to public order and morals, or any other act that violates laws and regulations, or any act that may be likely to do so.

    6. Any act of using any information obtained through our platform for commercial purposes, or any act that may lead to such use.

    7. Any action that interferes with the operation of our platform

    8. Fraudulent use of email addresses, passwords and credit cards

    9. Purchasing goods or services through our platform for resale, reselling, or other commercial purposes

    10. Refusing to pay for paid products or services without a valid reason (including non-payment of deferred payments, refusal to receive cash-on-delivery products, and returns due to prolonged absence)

    11. Requesting a response other than that stated in the "Information Based on the Specified Commercial Transactions Act" regarding cancellation of an order after it has been completed or returns or exchanges in the following cases:

    12. Any other actions that the Company deems inappropriate

  1. We may refuse to allow any customer who engages in any of the acts set out in the preceding paragraph to use our platform.


Article 5.4 (Copyright, Trademarks and Intellectual Property Rights)

  1. All copyrights of the content provided through our platform, trademarks of the products posted on it, and other intellectual property rights belong to our company or a third party that has granted us permission to use them.

  2. Regardless of the purpose, if we discover any unauthorized duplication, reproduction, or other secondary use of the content on our platform, which is prohibited by domestic or international copyright laws, we will take legal action to stop it and request compensation for damages caused to our company.

  3. If a dispute arises with a third party as a result of violation of the provisions of this Article, you shall resolve such issue at your own responsibility and expense, and we shall not be liable in any way.


Chapter 6 Operation of Our Platform

Article 6.1 (Maintenance of our Platform)

In order to maintain the smooth operation of our platform, we may temporarily suspend or discontinue provision of all or part of our platform without prior notice to you in any of the following cases:

  1. For scheduled and emergency system maintenance

  2. When system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.

  3. When system operation becomes difficult due to social unrest such as war, civil unrest, terrorism, riots, or disturbances

  4. When system operation becomes difficult due to system malfunction, unauthorized access from a third party, computer virus infection, etc.

  5. When requested by administrative or judicial authorities based on reasonable grounds

  6. Any other case in which we determine it is unavoidable that the system must be suspended or stopped.

Article 6.2 (Separate Discussion)

If any matter not stipulated in these Terms and Conditions arise regarding the use of our platform or any doubt regarding the interpretation of these Terms and Conditions, both parties shall negotiate in good faith to resolve the matter.


Article 6.3 (Governing Law, Jurisdiction)

These Terms and Conditions, as well as the Privacy Policy and Personal Information Protection Guidelines referenced herein, shall be construed in accordance with the laws of Japan, and in the event of a lawsuit relating to these Terms and Conditions, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.


Supplementary Provision: These terms and conditions will apply to all customers from February 12, 2025.

Last updated: February 12, 2025


All enquiries regarding these Terms and our Platform can be directed to:


NAOKI TAKIZAWA DESIGN Customer Support

Business hours: Weekdays 10:00-17:00 (when calling by phone), *Excluding weekends, holidays, and the year-end and New Year holidays

telephone number: 03-6455-0318

Email address: shopify_nt@naokitakizawa.com